Returns and refunds

Your satisfaction is important to us, and we understand that sometimes it may be necessary to cancel a purchase. Therefore, we offer you the option to withdraw your purchase within 14 days after receiving the goods.
Please Note: This Return Policy Does Not Affect Your Statutory Right of Withdrawal
We aim to make the return process as straightforward as possible while ensuring that both parties' interests are protected. Here is a detailed explanation of our return guarantee and right of withdrawal policy:
Complete and Undamaged Goods
We request that you return the product in its complete and undamaged condition in its original packaging. Ensuring the product is in its original state helps us process your return smoothly and efficiently.
Protective Carton for Original Packaging
Please place the original packaging in a protective carton to ensure that it is not damaged during return shipping. This additional layer of protection helps maintain the integrity of the product's packaging, which is necessary for processing returns.
Shipping Costs
The shipping costs for the return are your responsibility. Please be aware that you are responsible for ensuring the safe return of the goods to us. This includes taking appropriate measures to protect the product during transit to prevent any damage.
Upon receiving the returned goods, we will refund the full purchase amount, including any standard shipping costs for forwarding, as quickly as possible, but no later than 14 days after the withdrawal, using the original payment method. This prompt refund process ensures you are reimbursed promptly for your return.
Important Notes
To qualify for a return, your return must meet the following criteria:
  • Condition of the Item: The item should be in perfect condition and should not have been used, as reasonably possible. This means the product should be as close to new as possible.
  • Original Packaging: Please return the item in its original packaging, which should be undamaged and free from any tape or writing, as reasonably possible. This maintains the product's resale value and ensures it can be restocked.
  • Depreciation Costs: If the product is damaged or used, we may charge a fee for depreciation. This fee covers the reduction in value of the product due to its altered state.
Hygiene Products
We understand that certain products cannot be returned due to hygiene reasons. Items such as underwear, hygiene products, and similar items can only be returned if they are in their sealed original packaging and have not been opened or used. This policy ensures the health and safety of all our customers.
Special Product Categories
Before returning, please check if your product falls into a category that cannot be returned for hygiene reasons. If you are unsure whether your product can be returned, please do not hesitate to contact our customer service. We are here to assist you with any questions and support you through your return process. Your satisfaction is our priority, and we strive to address your concerns effectively.
Simple Return in Three Easy Steps
We aim to make your return process as easy as possible. Here are the three simple steps for returning your purchase:
Step 1: Contact Us for the Return Address and Return Form
Reach out to our customer service to obtain the return address and the return form. This initial step ensures you have all the necessary information to proceed with your return.
Step 2: Send Your Order
Send the items along with the completed return form to the address provided on the return form. Ensure that you send the package with a track-and-trace code. As the sender, you are responsible for the shipment, and using track-and-trace helps prevent any misunderstandings regarding the status of your return.
Step 3: Receive the Purchase Amount in Your Bank Account
Once we have received the package, we will ensure that the purchase amount is credited back to your bank account within 5 business days. This swift processing time ensures that you are reimbursed promptly for your returned items.
Detailed Return Process
  1. Initiate Return: Start by contacting our customer service team via email or phone to inform them of your intention to return the product. They will provide you with the necessary return address and form.
  2. Prepare Your Package: Carefully pack the product in its original packaging, placing it inside a protective carton. Complete the return form with all required details, ensuring that everything is secure.
  3. Shipping Your Return: Send the package to the provided address using a shipping method that includes tracking. This step is crucial for monitoring the return and ensuring it reaches us safely. Keep the tracking information until the return is fully processed.
  4. Processing Your Return: Once we receive the returned goods, we will inspect them to ensure they meet our return criteria. If everything is in order, we will process your refund within the stipulated 14 days.
  5. Notification and Refund: You will receive a notification email confirming that we have received your return and that the refund has been processed. The refund will be issued to your original payment method, and you should see it in your account within a few business days.
Frequently Asked Questions (FAQs)
Q: What should I do if my product is damaged during shipping?
A: If your product arrives damaged, please contact our customer service immediately. We will provide instructions on how to proceed and ensure that you receive a replacement or refund promptly.
Q: Can I return a product that I have used?
A: Used products can generally not be returned unless they are defective. If the product has been used and is not in its original condition, we may deduct a fee for depreciation from your refund.
Q: How do I know if my product qualifies for return?
A: Please refer to our return criteria mentioned above. If you are unsure, contact our customer service for clarification.
Q: What if I lose the original packaging?
A: If you no longer have the original packaging, please contact our customer service. We may still accept the return, but this could affect the refund amount depending on the product's condition.
Q: How long does it take to process a return?
A: Returns are processed within 14 days of receiving the returned goods. You will be notified once the return is processed and the refund is issued.